Shipping & Delivery Policy

We ship high-value jewellery with care. This policy describes how your orders are packed, insured, dispatched and delivered.

1. Order Processing

• Ready-to-ship items are typically dispatched within 2–5 business days of order confirmation and successful payment.
• Made-to-order / customised pieces may take 10–20 business days; the expected timeline is shown at checkout or communicated by our team.
• Orders are processed on business days (Monday–Saturday), excluding public holidays.

2. Shipping Charges

• Free insured shipping is offered across India on all prepaid orders, unless stated otherwise on the product page.
• Any applicable charges will be displayed clearly at checkout before payment.

3. Insured & Secure Delivery

All shipments are fully insured in transit and sent via reputed, trackable courier / secured logistics partners. Tamper-evident, discreet packaging is used for security. A valid photo ID and/or OTP may be required at the time of delivery.

4. Delivery Timelines

• Metro cities: approximately 2–4 business days after dispatch.
• Other locations: approximately 4–8 business days after dispatch.
• Timelines are indicative and may vary due to courier delays, weather, or regulatory checks.

5. Order Tracking

Once dispatched, you will receive a tracking link/number by email/SMS. You can also contact us for real-time status.

6. Delivery Address & Attempts

Please ensure your shipping address and contact number are accurate. Couriers typically make 2–3 delivery attempts. If delivery fails due to an incorrect address or unavailability, re-shipping charges may apply.

7. International Shipping

We currently ship within India only. For international enquiries, please contact us.

8. Digital Gold

Digital gold is stored electronically in your account and does not require physical shipping. Physical redemption (coins/jewellery) is delivered per the timelines above or made available for showroom pickup.

9. Need Help?

For shipping queries, contact lokeshgaddika82@gmail.com or +91 99295 95987 (Mon–Sun, 10:00 AM – 7:00 PM).